Product never arrived. Contacted customer service and was talked down to and demeaned by them because they could not deliver their products. Not sure what I should expect from these social media startups from other countries. But maybe just a real tracking number with an estimated timeframe instead of gaslighting?
Good afternoon, if a product has a lead time it is mention in the top of the description. The product you purchased states it has a 2-3 week lead time, in bold letters. We also mention products may have lead times on a banner plastered at the top of our website.
Furthermore, you did not attempt to reach out to us at all and filed a chargeback inquiry for an update stating you couldn’t reach out to us. (We have multiple extremely easy methods to reach out to us). So yes, we cancelled your order. We don’t just print shipping labels giving customers false assumption their order has shipped. And your estimate is given on the product page.
As far as us being located in another country, we are most definitely located and based in Virginia and are not a social media startup.
love it
Installed on a 21 lariat, didnt really need to drop the moon roof fully. I did modify the ground and power lines to make installation easier